Frequently Asked Questions

Frequently Asked Questions

About Our Toys

Are your toys safe for neurodivergent children?
Yes! All our toys meet UK and EU safety standards (CE marking). We carefully select products that are appropriate for sensory-sensitive children and clearly indicate any small parts or safety considerations.

How do I choose the right toy for my child?
Consider your child's interests, sensory preferences, and developmental goals. Our collections are organized by type (sensory, building, active play, etc.) to make browsing easier. Feel free to contact us for personalized recommendations.

What age range are your toys suitable for?
Our toys are primarily designed for children aged 5-10, though many are suitable for younger or older children depending on their developmental stage. Each product listing includes age recommendations.

Do you have toys specifically for children with ADHD or autism?
Yes! Many of our toys are specifically chosen to support children with ADHD, autism, and other neurodivergent profiles. Look for products in our Sensory Toys and Move & Groove collections.

Ordering & Shipping

Where do you ship?
We ship throughout the UK and Europe from our trusted EU and US supplier warehouses.

How long does delivery take?
UK orders typically arrive in 2-5 business days. European orders take 3-7 business days.

Do you offer gift wrapping?
Not at this time, but our products arrive in quality packaging suitable for gifting.

Returns & Exchanges

What is your return policy?
We offer 14-day returns on unused items in original packaging. See our Shipping & Returns page for full details.

Product Care

How do I clean sensory toys?
Most of our toys can be wiped clean with a damp cloth and mild soap. Check individual product care instructions for specific guidance.

Are your toys durable?
Yes! We select high-quality products designed to withstand regular play. Many come with warranties from the manufacturer.