Shipping & Returns
Shipping & Returns
Shipping Information
We partner with trusted European and US suppliers to bring you high-quality toys with fast, reliable shipping across the UK and Europe.
Delivery Times:
- UK: 2-5 business days
- Europe: 3-7 business days
Shipping Costs: Calculated at checkout based on your location and order size.
Order Tracking: You'll receive tracking information via email once your order ships.
Returns & Exchanges
We want you and your child to be completely happy with your purchase. If something isn't quite right, we're here to help.
Return Window: 14 days from delivery
Condition: Items must be unused, in original packaging, and in resalable condition
How to Return:
- Email us at shopwithjovi@gmail.com with your order number and reason for return
- We'll provide return instructions and address
- Ship the item back using a trackable method
- Once received and inspected, we'll process your refund within 5-7 business days
Return Shipping: Customer is responsible for return shipping costs unless the item is defective or we made an error.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with photos. We'll arrange a replacement or full refund at no cost to you.
Questions? Contact us at hellotoychest@gmail.com